---
title: The Pass, the Holly blog
description: Notes on guests, service and AI, for restaurants in the UK and Ireland.
canonical_url: https://www.askholly.ai/blog/
last_updated: 2026-10-09
---

# The Pass

Notes on guests, service and AI, for restaurants in the UK and Ireland. New posts every Tuesday and Thursday.

## Columns

- [Front of House](https://www.askholly.ai/blog/front-of-house.md): Essays on guests, service and where AI fits in hospitality.
- [Field Guide](https://www.askholly.ai/blog/field-guide.md): Practical playbooks your team can use this week.
- **Covers**: The numbers behind the trade, read properly. First post coming soon.

## Posts

- [Your enquiry inbox needs a ticket time](https://www.askholly.ai/blog/enquiry-response-time.md), 9 October 2026, Front of House: Kitchens put a clock on every plate. The inbox, where a lot of next week’s covers start, usually runs without one.
- [The Christmas party enquiry that waited until Monday](https://www.askholly.ai/blog/christmas-party-enquiries.md), 9 October 2026, Field Guide: The first useful reply puts you ahead for the whole party. Here is what it should say, what it should ask and when to chase.